This list is not exhaustive, as we hold records of most contacts we have with you, or about you, and we process this information so we can deliver services to you. Generally the information we hold will have been provided by you at point of order or directly to our Customer Care team via email or over the phone.

We will only ask for personal information that is appropriate to enable us to deliver our services.  In some cases you can refuse to provide your details or opt out if you deem a request to be inappropriate.  However, you should note that this may impact our ability to provide some services to you if you refuse to provide information that stops us from doing so. 

To opt out of any marketing content, you will find an unsubscribe option on any emails sent. For any other activities you want to opt out of, please contact our Privacy Manager on the contact stated at the start of this policy.

 

6.    How we manage your personal information

We process your personal information in accordance with the principles of the General Data Protection Regulation (‘GDPR’). 
We will treat your personal information fairly and lawfully and we will ensure that information is:

•    Processed for limited purposes;
•    Kept up-to-date, accurate, relevant and not excessive;
•    Not kept longer than is necessary;
•    Kept secure.

Access to personal information is restricted to authorised individuals on a strictly need to know basis. 
We are committed to keeping your personal details up to date, and we encourage you to inform us about any changes needed to ensure your details are accurate. 

To help us to ensure confidentiality of your personal information we may ask you security questions to confirm your identity when you call us. 

 

7.    Data Retention – How long will we hold your personal data?

We will only hold your personal data for as long as necessary to fulfil the purpose we collected it for.

In order for us to decide how long we hold your personal data for we review sensitivity, amount, potential risk from unauthorised use, the purpose we are processing and the legal basis.

The details of our full retention periods of your personal data can be found in our data retention policy. You can request this by contacting our Privacy Manager at the contact stated at the start of this policy.

 

8.    Sharing your personal information

Normally, only relevant Jacuzzi Spa & Bath Limited staff will be able to see and process your personal information.  However, there may be times when we will share relevant information with third parties for the purposes as outlined in the above section “why do we collect personal information”, or where we are legally required to do so.  When sharing personal information, we will comply with all aspects of the GDPR.  

Where necessary or required, we may share information as follows:

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• With our authorised dealers, in order to undertake repairs as part of our warranty program, fulfill website requests or where consent has been given for dealers to communicate further information about our products, services, events and other promotional activity

• With third party service providers, in order to complete hot tub installations and repair work as part of our warranty program

• With third party IT software providers and support 

• With external agencies who support us on marketing campaigns and events.

• With local authorities and government departments, as necessary for administering justice, or for exercising statutory, governmental, or other public functions.

• With police and other relevant authorities (e.g. Probation Service, Department of Work & Pensions, HM Revenues & Customs) in relation to the prevention or detection of crime and fraud; the apprehension or prosecution of offenders and the assessment or collection of tax or duty.

• This list is not exhaustive as there are other circumstances where we may also be required to share information, for example:

• To meet our legal obligations

• In connection with legal proceedings (or where we are instructed to do so by Court order)

• To protect the vital interests of an individual (in a life or death situation)

 

9.    International Transfers

Our parent company Jacuzzi Brands LLC is based outside of the European Union (EU) so their processing of personal data will take place outside of the EU.  If at any point we transfer your personal data outside of the EU we will make sure the same level of protection is provided to your data and in line with the GDPR.

 

10.    Data Security

We have set security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We also limit access to personal data to employees and third parties who have a business requirement to know.

We have procedures in place to manage any potential data breach and will notify you and any relevant regulator where legally required.

 

11.    Your rights under the GDPR

You have a number of rights under the GDPR:

Access to personal information

Under the GDPR, you have a right to ask us what personal information we hold about you, and to request a copy of your information.  This is known as a ‘subject access request’ (SAR).  SARs need to be made in writing to our Privacy Manager. We have a subject access form you can use for this purpose which we will provide upon request, and we ask that your written request is accompanied by proof of identify.  We have one calendar month within which to provide you with the information you’ve asked for (although we will try to provide this to you as promptly as possible).

Following your SAR, we will provide you with a copy of the information we hold that relates to you.  This will not generally include information that relates to your product such as repair logs or details of engineer visits, as this is not considered personal information. 

Rectification

If you need us to correct any mistakes contained in the information we hold about you, you can let us know by contacting our Customer Care Team at customercare@jacuzzi.co.uk

Erasure (‘right to be forgotten’)

You have the right to ask us to delete personal information we hold about you. You can do this where:

 

• the information is no longer necessary in relation to the purpose for which we originally collected/processed it

• where you withdraw consent

• where you object to the processing and there is no overriding legitimate interest for us continuing the processing

• where we unlawfully processed the information

• the personal information has to be erased in order to comply with a legal obligation

• We can refuse to erase your personal information where the personal information is processed for the following reasons:
   

  • to enable functions designed to protect the public to be achieved eg government or regulatory functions

  • to comply with a legal obligation or for the performance of a public interest task or exercise of official authority;

  • for public health purposes in the public interest;

  • archiving purposes in the public interest, scientific research historical research or statistical purposes; 

  • the exercise or defence of legal claims; or

  • where we have an overriding legitimate interest for continuing with the processing

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• to exercise the right of freedom of expression and information;

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Restriction on processing

You have the right to require us to stop processing your personal information. When processing is restricted, we are allowed to store the information, but not do anything with it. You can do this where:

•    You challenge the accuracy of the information (we must restrict processing until we have verified its accuracy)
•    You challenge whether we have a legitimate interest in using the information
•    If the processing is a breach of the GDPR or otherwise unlawful
•    If we no longer need the personal data but you need the information to establish, exercise or defend a legal claim.

If we have disclosed your personal information to third parties, we must inform them about the restriction on processing, unless it is impossible or involves disproportionate effort to do so.

We must inform you when we decide to remove the restriction giving the reasons why.

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Objection to processing

You have the right to object to processing where we say it is in our legitimate business interests.  We must stop using the information unless we can show there is a compelling legitimate reason for the processing, which override your interests and rights or the processing is necessary for us or someone else to bring or defend legal claims.

Withdrawal of consent

You have the right to withdraw your consent to us processing your information at any time. If the basis on which we are using your personal information is your consent, then we must stop using the information.  We can refuse if we can rely on another reason to process the information such as our legitimate interests.  

Right to data portability

The right to data portability allows you to obtain and reuse their personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way.  The right only applies to personal data you have provided to us where the reason we are relying on to use the information is either your consent or for the performance of a contract. It also only applies when processing is carried out by us using automated means.

 

12.    Changes to this Privacy Notice

We keep our privacy notice under regular review and will place any updates on our website; you will be notified of any major changes to this policy.   

13.    Contact Us
If you have any questions about this policy, please contact us at the details stated in this policy

 

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